When you click the ADD TO CART button a new window or tab will open showing the item has been added to your Shopping Cart and now includes the shipping fee in the item price. You can click CONTINUE SHOPPING to find and add more items or go back to the first window or tab. If you are ready to CHECK OUT then enter your ZIP CODE (USA DELIVERY ONLY) and Calculate the remaining part of the processing fee. You continue by clicking the CHECK OUT or Check Out with PAYPAL button (if you have an active account). Clicking CHECKOUT will open a new window or change the tab to show your item(s) on the left under eCOLECO (our company account name) and on the right the ability to choose how to pay. You can still select Paypal and enter your email and password, or DON'T HAVE A PAYPAL ACCOUNT? and this will open a new page that allows you to enter your personal and financial information. Using a credit or debit card does not create a paypal account, but paypal processes the payment. You must enter the billing address used for the credit/debit card as the shipping address or an error will occur. Click REVIEW AND CONTINUE to see the order as complete and ready to finalize. If you still receive an error you may need to contact your card holder, or contact Paypal. If you have a Paypal Account and you use a credit card already registered or linked to that account you may have to log into your account and use your account to pay for your order!
After processing is completed you will see a completion of order page and the ability to quickly create a registered paypal account, if you wish, by providing a password linked to your email address. Having a paypal account allows you to see your transaction history and details of the order at www.paypal.com. Note: Paypal may slightly change these methods of placing an order from time to time.
All orders shipped internationally have a risk of not being properly delivered or taking longer for delivery than normal and this risk is assumed totally by the customer at the time of order. Foreign orders normally cannot be tracked fully in transit and insurance may not pay completely for loss. If a package is lost all that can be done is to place the order again, if you choose to do so, at additional cost and wait for any possible action provided by the US Postal Service who follow up on claims of Medium and Large flat rate shipments (Small Flat Rate Priority Mail Boxes are considered lost with no option for recovery or refund - ORDER AT YOUR OWN RISK or pay for medium or large flat rate boxes to help insure delivery). There is no guaranty by us that you will receive a refund or the ordered parts once they are assumed lost. However to date very few packages have failed to be delivered using Priority Flat Rate Mail for delivery. Some orders have returned due to inability to make delivery. Those can be reshipped once the address is corrected and the shipping fee has been paid again.
YOU CAN PAY THE SHIPPING FEE HERE WITH YOUR PARTS ORDER USING THESE SHOPPING CART BUTTONS if you can determine the cost according to the package size and weight restrictions. If it is incorrect you will be billed for the additional amount needed to ship your package.
Signature Service prevents carriers from leaving deliveries on the porch unattended or exposed to the weather but requires a signature for delivery. Claims for loss or damage are processed in a timely fashion by the issuers and we will notify you of the progress as we know ourselves, but we in no way maintain responsibility for the claim or the length of time that is necessary for resolution of the claim. Payments made for these services are not refundable under any circumstances and these services are only available at the time of the order for parts or scooters. If more than one package is required for delivery and only one service is paid for the entire order then the more expensive item will receive the service application unless the customer pays for additional services.
Use your credit card and we will charge you through another service in the same way we would process a phone order in the next section. We can ship your order to any USA destination. However, we cannot make refunds.
NAME ON THE CARD
MONTH AND YEAR OF EXPIRATION
CVV NUMBER ON THE BACK (this is the last three digits on the signature line, or four digits on AMEX)
BILLING ADDRESS ZIP CODE
EMAIL the information about the items you are ordering by description, item number and details including price each with included USA shipping, that can all be obtained by first using the shopping cart to gather your order, entering your zip code to adjust the order's shipping and handling, and the total at the bottom just before checking out. Note that this page will include items with shipping included per item but not the final handling inclusion Paypal adds when you enter your zip code.
Finally in the email you must provide your personal information for shipping purposes:
YOUR NAME (REQUIRED)
NAME TO SHIP TO IF DIFFERENT
YOUR COMPLETE ADDRESS (REQUIRED)
SHIPPING ADDRESS IF DIFFERENT
YOUR TELEPHONE NUMBER (REQUIRED)
SHIP TO TELEPHONE NUMBER IF DIFFERENT
YOUR EMAIL ADDRESS, IF DIFFERENT FROM THE ONE USED TO EMAIL US (REQUIRED)
A copy of the credit card receipt will be emailed. Orders cannot be refunded for credit card Telephone Orders.
THE BEST TIME TO PLACE A TELEPHONE ORDER IS MID AFTERNOON, MONDAY - FRIDAY. If your call is answered by the messaging system then you can wait for the beep and state, I WISH TO PLACE A TELEPHONE ORDER. Hang up and if your phone number is recorded as a personal number, not a business number, then you will receive a call back at which time your order will be recorded. You can go ahead and email the order items and information requested above. Remember, telphone and text orders (281) 317-7307) are for USA CUSTOMERS for USA DELIVERY. Telephone orders are subject to verbal errors and misunderstandings in communicating information to us and you must assume ALL liability and expense involved in correcting any errors made by placing an order via telephone. Email (firstname.lastname@example.org) or text ((281) 317-7307) the information except the credit card number unless broken into several messages, and we will call you back for credit card information you did not include.
Send the Order, Payment, and your home address and email address information written clearly on the Shopping Cart Printout to:
THIS IS WHY A VALID EMAIL ADDRESS IS SO IMPORTANT. If you just make something up and then forget or have no access to that email address then refunds can never reach you. If you make a purchase using a credit card and the order cannot be processed for shipment then a refund is submitted back to Paypal according to the email address you provided. You can opt to use those funds for another internet purchase, or to send money to another email address, and even have the money sent to a bank account when you are registered and verified with that email address. The cash will be available, simply and easily to your needs or back to your bank. The alternative is to file a credit card charge back, a long and deliberate process, that will eventually get a credit back to your credit card. It is so much easier to just use a valid email address and allow the funds to be used or refunded to your checking account.
Another reason for using a valid email address is tracking and contact information. We send periodic tracking and report information to your email address to let you know the status of your order. Most customers want to know when an order has been shipped and when to expect it. Email is the only, fastest way to provide this information from us since most orders deliver within 1 to 4 days of receipt, depending on where you are in the USA and what items you may be ordering (for example, scooters in high demand ship in the order they are received and we may ship the same or next business day usually).
Email addresses are easily obtained from Yahoo.com, or for a short period of time from hotmail.com (hotmail addresses expire if unused - they are furnished by Microsoft). You can quickly receive an email address to receive contact and if necessary refunds, credits, etc. that you can reclaim.
NOTE: We do not keep any record of your email other than to satisfy your orders. We do not ever resell your email address to another agency or for reuse in contacting you. Your email addres is always considered very private information and will never be divulged to anyone for any use. It is very necessary for us to make refunds through Paypal, provide partial refunds or credits, or be able to give you necessary information about your order. Use a valid email address for ordering, for collection of refunds, and if you wish please register at the time of your order with Paypal so you will already have a password and an account that you can access. Paypal is very sensitive to all information you provide. You can record bank account information for cash transfers, credit cards to send funds to your account, and much more, safely and securely. You can depend on Paypal for merchant activity. If you need to call Paypal about any activity or issue, call Paypal's Customer Service Center at 1 888 221-1161.
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