Welcome to The Official Colecovision Web Site Supporting The Colecovision And Adam Systems, Plus Classic Games, and Original Coleco Components, and Coleco Software and Parts Purchased from Coleco Industries, inc.

FREQUENTLY ASKED ORDER QUESTIONS

WHEN I ADD AN ITEM TO THE SHOPPING CART THE PRICE IS DIFFERENT THAN LISTED?
Note that the Shopping Cart item description now indicates that Shipping and Handling has been included in the price of the item you added. We must collect shipping and handling and this allows you to immediately see the total cost of the item and order (except for tax which is only added for residents of the state of Texas). Please disregard a message in the grey area of the Shopping Cart box that says Shipping, Handling, and Tax will be added at checkout. The Shipping and Handling are already now included in the price of each item in the Shopping Cart.


DO YOU TAKE ORDERS OVER THE PHONE?
Yes, we once again have the ability to take your order over the phone. A separate agency processes credit cards effectively for us when you follow the direction on our HOW TO ORDER page for telephone orders.


WHY AM I HAVING PROBLEMS WITH PAYPAL?
It seems that a small number of people have trouble processing through Paypal. It usually indicates a problem with a credit card, card address information, or some verification process. You should call the issuing credit card company or bank to overcome a problem usually. However, you can call Paypal's Customer Service Center at 1 888 221-1161.


CAN I PAY THROUGH PAYPAL OTHER THAN USING A CREDIT CARD?
Yes. Paypal allows you to establish an account whereby you can pay using an Echeck (money transferred from your bank account to cover a money transfer) or directly from your account by money transferred from your bank account. It does take longer for bank transfers (3-4 days) than by using a credit card which is virtually immediate. If you already have a Paypal account with funds in your account then the payment is immediate.


CAN I PAY BY MONEY ORDER OR CASHIER'S CHECK?
We do accept mail orders when you properly make the check payable (see Sending A Money Order for details). If the payment is improper it will be returned for correction. We do not accept personal checks.


CAN I SEND IN A COMPONENT OR SYSTEM FOR SERVICE WITHOUT AUTHORIZATION?
No, we provide an authorization number to be placed visibily on the outside of the package, and the correct service center address. Without this information the package will not be delivered and will eventually be returned.


WHY CAN'T I REACH YOU BY PHONE AT TIMES?
Our warehouse phone is not manned at all times during business hours. See the information at the bottom of our Order and Service Policy page. Email


CAN I STOP BY AND PICK UP PARTS?
No. All our order processing is done at our Web Site (Colecovision Store and Service - or Adam and Colecovision Product Catalog) - or Adam Store and Service). We have no employees at our warehouse to attend to walk-in customers or ability to process sales for walk-in customers. The warehouse is only attended when packaging orders received via our Shopping Cart system or via mail order.


WHY DO YOU HAVE SO MANY PARTS?
We purchased the last large lot of Coleco Inventory manufactured (46,000 pounds). This inventory was the latest revision components used for sales and service in nationwide service centers.


WHAT OTHER INFORMATION SHOULD I BE AWARE OF?
Every ecommerce site and retailer has it's own sales policies. Even Target and other retailers change their sales policies on occasion and you should always be aware of sales policies before you purchase anything from anyone. For example, Target no longer accepts returns locally without a receipt and personal identification that you are the purchaser. Web sites have different sales policies also. Read our Sales and Order Policies. This information also covers the warranty on our parts and service.


WHAT IS THE BEST INFORMATION YOU CAN RELATE TO A BUYER?
Make sure you are ordering the correct item. If you are unsure of your needs, contact us for help by email. We can assist you and prevent you from ordering items you do not need.


IS IT POSSIBLE YOU CAN ORDER SOMETHING YOU DO NOT LIST ON YOUR WEBSITE?
Yes. We have a wide range of parts for the Colecovision Model 2400 and Adam Computer System model 2410 that we have never indexed and listed. We often receive mint condition items that we store for future sale. It never hurts to ask us for what you need. Sometimes we know where to obtain items we don't have in our warehouse, too. We have many microchips that even we don't know what their original purpose was for.


Do you sell or service anything besides the colecovision video game model 2400 or computer model 2410?
No, we do not have any products other than the Colecovision Video Game and Adam Computer System products and support products. No information is available for other products from us. Try posting to our forum where others may be able to provide information in response to your need.
THINGS WE DO NOT SELL OR SERVICE (from some of your search inputs): electronic quarterback, pac man, hand held football, cabbage patch phone, cabbage patch kids, baseball board game, electronic learning machine, tabletops, rod hockey games, jet hockey, micro talk, air hockey, funhouse bingo, eve speech, telstar, coleco head to head football, coleco swimming pool, pool filter, sand filter, pool filter pumps, hydroskim skimmer, knight rider car, bowlomatic 300, youth bed, neopets, sectaurs, smartkey 9600 drivers, challenger series, barbie royalty set, alf dolls, mr quarterback, emulators, commodore, he man, boeing 777, micro range bake oven, fireman fireman, hand held coleco horoscope game, battery pack, cat in the hat stuffed toy, baseball board game, ceramic cabbage patch dolls, cabbage patch doll telephone, horse racing, secret mission, air hockey puck, big wheel, air hockey accessories, dukes hazard pedal car, stanley cup playoff hockey, pong, prince of persia, pizzahut oven, soho. There is no need to call or email concerning these ITEMS that WE DO NOT SELL OR SERVICE since we have no helpful information for you.