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Scootersupport and Escooterparts specializes in tested and inspected parts for all scooters, and quality evaluated X-treme Scooter models
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Electric Scooters
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NEWS AS OF MAY 4th, 2014

ANNUAL OFFICE CLOSURE [5/4/2014]

This office will be closed the 8th of May and reopen on the 19th. Orders received by our Shopping Cart System will be processed and shipped beginning the 19th. OEM Parts orders will be processed periodically during this period and notification sent on the 19th.

X-TREME PRODUCT NEWS UPDATE[3/23/2014]

The warranty for Electric assisted bicycles will be extended. EFFECTIVE IMMEDIATELY, the XB-300Li, XB-305Li, and XB-310Li Standard Manufactures Warranty period will increase from 90 days to 180 days (6 Months). The battery warranty will remain at 1 year. The frame will now have a Lifetime warranty. EXTENDED WARRANTIES PURCHASED AT THE TIME OF SALE WILL NOW EXTENDED THE STANDARD WARRANTY FROM 180 DAYS (6 MONTHS) TO 1 FULL YEAR.

XG-499 has been discontinued. And the X-250 has been discontinued, also. This means only the remained shelved OEM parts will remain available for sale until sold.

A SMALL PRICE INCREASE EFFECTIVE APRIL 30, 2014:
The XB-300Li - XB-305Li - XB-310Li Was $749, NEW PRICE $799

NEW PARTS SITE FOR THE XB-504 [3/23/2014]

The new model XB-504 that replaces the XB-502 has a new parts site for OEM parts now available. The XB-502 parts will remain available while shelved parts exist.

NEW UNIVERSAL PARTS [3/1/2014]

Check our site for new local UNIVERSAL common scooter parts, tested and ready for installation to replace many model scooter parts.

NEW PRODUCTS IN STOCK IN TIME FOR CHRISTMAS[11/18/2013]

We are now shipping new Electric Bicycle Models just in time for Christmas. The new additions are the kids 5 and up model XB-200li, medium size XB-210li, and cheaper battery men and ladies's versions XB300sla, XB-305sla, plus a new version of our most popular electric scooter, the X-370 that features greater ground clearance and up to 600 watt performance. The new electric power assisted bicycles have new features and great pricing to give our customer the best selection to fit your needs and budgets:

XB-200li - The X-Treme Electric E-Bike XB-200Li is a Lithium Battery powered Electric Bicycle, small in size yet big on power, running on a 300 Watt rear hub motor. Made with all top of the line components this model includes a battery pack built with 7 Lightweight Lithium Ion Batteries, a 100% Aluminum Alloy Frame (hand welded), fully Adjustable Seat, and running on 12.5 Inch Aluminum Mag Wheels.
This electric bicycle is sized for kids 5 and up yet plenty strong and powerful enough for a large adult.
This is a Super Folding electric power assist bicycle. Super Folding means it quickly and easily folds up to become very compact for easy storage. This X-Treme Electric Bicycle could fit into something as small as a locker.

XB-210li - The X-Treme Electric E-Bike XB-210Li is a Lithium Battery powered Electric Bicycle, medium in size yet big on power, running on a 300 Watt rear hub motor. Made with all top of the line components this model includes a battery pack built with 7 Lightweight Lithium Ion Batteries, a 100% Aluminum Alloy Frame (hand welded), fully Adjustable Seat, and runing on 16 Inch Aluminum rims. This electric bicycle is sized for both kids and adults. This X-Treme Electric Bicycle has the same amount of power (300 watts) that our full size e-bikes have and it uses the same 24 volt lithium lightweight battery pack.
This is a Super Folding electric power assisted bicycle. Super Folding means it quickly and easily folds up to become very compact for easy storage. This X-Treme Electric Bicycle could fit into something as small as a locker.

XB-300sla - The XB-300-SLA is a mens battery powered Electric Bicycle, running on a 300 Watt rear hub motor. The motor is completely sealed in the rear wheel and there are no moving parts visible to the rider. Made with all top of the line components this model includes a 7 Speed Shimano Tourney® Gears & Shifter System, 2 SLA E-Bike Batteries In A Sealed Pack, a 100% Steel Frame, fully Adjustable Seat, and 26 Inch wheels with Kenda brand tires.
While riding the driver can choose from 3 power options.
1. Twist the throttle and take off under electric power only.
2. Press the PAS button (Power Assist System) on the handlebar and the electric power will only kick in while you are pedaling.
3. Turn off the PAS system and simply pedal the bicycle like you would any other bicycle and ride with the power off. When you are ready for assistance, simply twist the right throttle grip and the power is there for you instantly.
The XB-300-SLA Electric Bicycle will travel up to 20 MPH for approximately 20 miles on a single charge and takes up to 4 hours to recharge. (Charger included)

XB-305sla - The XB-305-SLA is a step through frame design battery powered Electric Bicycle, running on a 300 Watt rear hub motor. The motor is completely sealed in the rear wheel and there are no moving parts visible to the rider. Made with all top of the line components this model includes a 7 Speed Shimano Tourney® Gears & Shifter System, 2 SLA E-Bike Batteries In A Sealed Pack, a 100% Steel Frame, fully Adjustable Seat, and 26 Inch wheels with Kenda brand tires. The step through frame design is a common option for ladies / women riders.
While riding the driver can choose from 3 power options.
1. Twist the throttle and take off under electric power only.
2. Press the PAS button (Power Assist System) on the handlebar and the electric power will only kick in while you are pedaling. 3. Turn off the PAS system and simply pedal the bicycle like you would any other bicycle and ride with the power off. When you are ready for assistance, simply twist the right throttle grip and the power is there for you instantly.
The XB-305-SLA Electric Bicycle will travel up to 20 MPH for approximately 20 miles on a single charge and takes up to 4 hours to re-charge. (Charger included)
The XB-305-SLA is a perfect ladies electric bicycle. It's a great woman's electric bicycle because you step right through the frame instead of having to step over the cross bar of the frame like on a men's bike although men aften purchase the step through version for easy of access. The step through frame makes it much easier for anyone to get on and off the bicycle.

See all our X-treme Models ON SALE. You can order online 24/7 and email with any questions 24/7, too!

CLICK THESE IMAGES FOR MORE DETAIL OF EACH MODEL ON THEIR RESPECTIVE DETAILS PAGE

XB-200Li XB-210Li XB-300sla XB-305sla


NEW MOBILITY SCOOTER MODELS[11/18/2013]

Two new models of Mobility Scooters join the improved XMB-420 Elite, the high quality XMB-400 and the value model XMB-320.

XMB-420E - X-Treme's XMB-420 Elite Electric Mobility Scooter is a 3 Wheel High-Power Mobility Scooter using a 1-piece mobility Electric motor built inside of the rear axle. This mobility scooter runs on 2 packs of 12 Volt Batteries. Each battery is 20 Amps for a total of 40 Amps. These are the largest mobility battery packs available for this size mobility scooter and you can expect to get about 30 miles range on each charge.
This mobility scooter will travel at 10 MPH and has a Smart Braking System is built into the electronic controller and motor. When you want to slow down or stop, simply release the throttle and the scooter will gently stop you and it will hold the scooter in place while stopped, even if you are stopped on a steep hill or grade. The scooter will take off again smoothly and gently when you twist the throttle.
The XMB-420 Elite electric mobility scooter comes with a wheelie bar for tip over protection. At the flick of a switch your mobility scooter can go into reverse gear. This mobility scooter comes with foldable arm rests and a stylish cargo area. There is extra storage under the seat as well.
This X-Treme Electric Mobility Scooter comes in gloss black or a gloss blue color.
With the rising gas prices these days Electric modes of transportation are becoming an ever more affordable necessity versus traditional transportation.

XMB-400 - X-Treme's XMB-400 Electric Mobility Scooter is lightweight - compact - instantly foldable 3 wheel electric mobility scooter. This electric mobility chair weighs in at just 97 Lbs and the battery pack instantly removes to lighten the load even more so that you can easily lift it into a car or transport it up or down stairs.
The XMB-400 has a top forward travel speed of 4 MPH and will travel 2 MPH while in reverse, and it also has a Smart Braking System is built into the electronic controller and motor. When you want to slow down or stop, simply release the throttle and the scooter will gently stop you and it will hold the scooter in place while stopped, even if you are stopped on a steep hill or grade. The scooter will take off again smoothly and gently when you twist the throttle. This is one of the most important features of this electric mobility scooter.
Included on the front handlebar pole (which easily folds down for transport) is a large basket for carrying your items along with you. The metal basket is strudy and strong while also being very simple to remove for transport.
This X-Treme Electric Mobility Scooter Chair is available in gloss blue color.

XMB-320 - X-Treme's XMB-320 is a 3 Wheel Electric Mobility Scooter running on pack of 3 - 12 Volt 12 Amp batteries and a 350 watt electric brushless motor. At full power the XMB-320 can get up to 10 MPH and is one of the faster mobility scooters on the market! Our line of XMB-320's comes in either black or blue colors. With the rising gas prices these days Electric modes of transportation are becoming an ever more affordable necessity versus traditional transportation. You can own an XMB-320 electric mobility scooter today!
The XMB-320 mobility scooter is X-Treme Mobility Scooters lowest cost mobility scooter. This mobility scooter is also X-Treme's lightest and most compact mobility scooter. This mobility scooter's handlebars fold down for easy transportation and the seat post is easily removable to allow this mobility scooter to fit into the trunk or back seat of most vehicles. The 320 is also a lightweight mobility scooter weighing in at just 66 Lbs.

See all our X-treme Models ON SALE. You can order online 24/7 and email with any questions 24/7, too!

CLICK THESE IMAGES FOR MORE DETAIL OF EACH MODEL ON THEIR RESPECTIVE DETAILS PAGE

XMB-420E XMB-400 XMB-320


LOOKING FOR AN OLD OEM PART?[6/26/2013]

To try and help X-treme Owners with out of production discontinued scooters and bike models we created a new page at X-OEM Owner Out Of Production Parts Needed or Available. This page will allow contact directly between owners of older products buy and sell OEM parts listed. It will benefit those needing unavailable parts, and return some value back to owners who want to cannibalize good used parts from an older unused model or version X-treme product. All communciation will be strictly between those listing their needs or available parts, and Paypal is a good way to conduct the transaction and protect both parties from fraudulent activity. More information is available on that page. It is new, so it may take some time to build any sizeable listing. But it is worth the effort if it helps anyone.


VERSION 1 XB300/305/310 PARTS LIMITED! [6/26/2013]

As mentioned here before, when new models and versions of products begin production the parts will eventually sell out for those discontinued scooters and bikes being replaced. Parts availability depends on production for assembly. The new version X300/305/310 Electric Mountain Bikes that began in 2011 means those bike versions made prior depend on parts on the shelf or parts for the newer version possibly being compatible. This is true for all vehicles unless third party suppliers provide after market parts support. So it should not come as a surprise that a day will come when parts for limited production scooters and bikes will dry up and owners must rely on the hope that another similar product manufacturer's part might work. Or worse, the unit is no longer repairable. X-treme does a great job providing parts, but they cannot continue to make parts available when production changes, which is something they do not have any control over. Production changes often happen to improve products, but sometimes it happens because the production parts' availability change for the production run, too. It is just the way it works in China. Once a product is announced as being replaced with a newer model about the only thing that can be done is either to purchase some key parts, like control boxes or breakable parts, or hope the new production part can be adapted for use in the older model or version. Or, hope you don't break it!


CONTACT US FIRST FOR ALL ISSUES! [5/21/2013]

Due to some misleading information emailed by Paypal a few of our customers have opened disputes accidentially instead of contacting us directly for help. Therefore we have updated every web page to include the information you see at the bottom of this and every page with instructions about the quickest way to get help for any and all issues, whether you bought a scooter and now realize you want to exchange it for a more powerful one, to technical questions, parts questions for the order you received, or any problem you potiential have with any order whether we sent it to you or it came from the X-treme OEM parts warehouse. Using these tips will save everyone time by reducing paperwork and make business flow with quick results.


SCOOTER MODELS HAVE ARRIVED! [5/8/2013]

The new improved XMB-420 Elite Mobility 3 Wheel Scooter has arrived and is shipping. The new improved XB-300, XB-305, and XB-310 have arrived and are shipping. The XMB-320, XB-200, XB-210, and the X-160 are estimated to arrive in late June.


WEBSITE CHANGES! [4/9/2013]

Our website is undergoing new additions, changes, and improvements. New pricing is also being reflected to lower some OEM part costs, too. Bare with us as new pages appear and minor errors and typos are eliminated during the process that should be completed in less than a week. If you have questions or notice a problem or any confusion please email us at sales@scootersupport.com or coleco@ecoleco.com for a quick response and allow us to make a correction.


ARCHIVED POSTS

DISCONTINUED OEM PARTS [ORIGINALLY POSTED 11/16/2012]

As X-treme scooter models are discontinued or replaced by newer models over the years the OEM parts support also cannot provide all the parts to maintain that scooter. The reason is that these parts are produced at the same time the model is assembled and the overrun of parts are brought in for repairs. When an OEM (Original Equipment Manufacturer) part is no longer available on the shelf you still may be able to buy a generic part that can be adapted and used as a replacement. But the original part is discontinued. It is often the case that other brands of scooters may use similar parts, so you may not be in a bind, yet. Generic parts like these are simply parts sold after market, overruns that are still unsold. They are perfectly good parts sold off when too many have been made for the production of a particular scooter. And often these parts are up to half the cost of the OEM part, providing a big savings to the buyer. So check out our generic parts pages where we list batteries, electrical, motors, tires, tubes, wheels, and miscellaneous parts for sale in the INDEX BOX on each catalog page and you may find the part that will work for your particular need. Otherwise, if you can afford it and your X-treme Model has gone out of production you should consider buying some spare parts while you can! See the X-treme Model Parts Page Index for your model. This page also lists X-TREME PART NUMBER GENERAL REFERENCE INFORMATION for part numbers.

PARTS DISCONTINUED FOR OLD MODELS [ORIGINALLY POSTED 9/1/2011]

As reported here the older X-treme discontinued (out of production) models of scooters no longer have parts support. Most ATV and Motorcycle style scooters, as well as some older model Moped style scooters no longer have parts listings or the parts listing advises that you email first prior to ordering and paying for parts. We can check or immediately reply with availability of those OEM parts. This is not unexpected, however, since assembly lines normally do not continue production of parts for older out of production scooters. Once warehoused OEM parts sell from the shelves there are only the possibility of generic or similar model scooter parts filling the need.

OUT OF DATE CUSTOMER PAYPAL ACCOUNTS [POSTED 03/12/2012]

More and more we are seeing customers order with the Paypal Shopping cart system on our site and log in to Paypal to use their accounts without updating old email address and shipping address information before completing the order (which should be obvious if you look at it at the time of the order or in the confirmation emails they and we send). This results in orders being shipped to old addresses, or notifications and shipping information being sent to old email addresses that are not valid or not monitored by customers anymore. We get requests for shipping information, as a result, that was already sent to the email address used for the order. Note that we send emails with all the information for each order. If an order cannot be delivered because of an incorrectly provided address then the item will be returned to the shipping warehouse where it can be reshipped to the customer corrected address, or the order can be cancelled. A new shipping fee will be charged for reshipment. If a part is returned to inventory then a restocking fee is charged in addition to the expended shipping already paid to the carrier, and the balance is refunded through Paypal. If a chargeback is initiated then a further administrative fee will be deducted after the investigation concludes. Paypal only requires the shipment be sent to the verified customer address and this address can be updated by the customer by logging into the customer's paypal account.

Customers do not even need to log into Paypal to order since you can CHECK OUT with or without logging in by selecting either CHECK OUT WITH PAYPAL or CHECK OUT (which bypasses using your account); but, of course, having your information already in a Paypal Account saves time entering the details and possibly saves you from making an entry mistake. Just be sure to keep your Paypal Account information current if you use your account! Credit card expirations and your address information must be up to date in your Paypal Account.

And, if you cannot bear to use the Shopping Cart System we can take your order by phone, too. Phone orders are much less reliable as we record verbal information, however, and we require you to send an email verifying the order and to allow us to contact you reliably with the details of the shipment. Our telephone numbers are always listed on the first page of our Scootersupport.com, Escooterparts.com, and Ecoleco.com websites for easy location and use. Phone orders, however, cannot be cancelled or refunded, so it is best to use the shopping cart system.

WARRANTY TECHS WORKING HARD [SCOOTER NEWS POST]

Record sales and lots of scooters arrived safe and sound. But if you have issues please use the Support Ticket system and give the Technicians a chance to respond. No matter how X-treme Scooters prepares for this time of year there will always be some problems that take longer to resolve. But be assured that your new scooter issues will be handled by competent technicians.

EMAILS ANSWERED FAST [SCOOTER NEWS POST]

Our priority is to answer emails fast. Generally we monitor email receipt 18 hours each day, and much of the time on holidays and Sundays. Our email addresses are as indicated under SUPPORT: sales@scootersupport.com and coleco@ecoleco.com.

Always try us any time of the day or night at these email addresses. It is almost always faster than any other means of communication.

SUPPORT [SCOOTER NEWS POST]

We get lots of calls from purchasers of X-treme scooters who found a scooter elsewhere but could not reach the seller for help, even for the simpliest things. These sellers may even list ScooterSupport.com as a contact for help even though they could have at least informed their customers of X-treme's excellent and free 30 day customer service warranty using the provided Support Ticket System. They know we have office hours and they most likely do not even have an office or provide a means for after-the-sale customer help. We try to help, but we devote our priorities to helping our own customers who purchased from us. Our prices are the very lowest allowable, yet we are here for our customers with parts and service.

X-treme scooters have a pricing structure which Authorized X-treme Dealerships agree to honor. Each scooter has a minimum selling price, and ScooterSupport.com, Escooterparts.com, and Ecoleco.com sites sell at the lowest price permitted. You get the best legal price, plus we are here after the sale for our customers.

X-TREME EXTENDED PRIORITY WARRANTY [SCOOTER NEWS POST]

X-treme has offered an extention to the normal 30 day factory warranty as a part of sales. The normal 30 day warranty starts the day of receipt and a support ticket system is in place to assist all purchasers in this manner for all issues covered under the warranty (details via link from the product description and product page, etc.). This will continue as part of the included support.

CHECK THE AVAILABILITY PAGE [SCOOTER NEWS POST]

Some scooters are selling out and we post the availability of these scooters on our up-to-date Parts and Scooters Availability Page.

However we do get orders for out of stock scooters and parts, possibility in hopes that a return may come available or that miscalculation of inventory will result in the shipment occuring after the item has been placed in an unavailable status. Please note that ordering items otherwise unavailable will generally result in a waste of time even though you will eventually receive a refund of your payment.

Please check the availability of inventory page for parts that are listed out of stock, and for current scooter inventory of availability and color choice prior to ordering. Links to this page are available from each product description.

TERMS OF SALE - ORDER POLICIES [SCOOTER NEWS POST]

We list our Terms of Sale for orders to cover exchanges, returns, and all eventualities that might occur. As our FAQ (Frequently Asked Questions) listed in our main index does indicate we try to prevent problems that might occur before an order to save the customer money and time. We test our products for quality during an initial testing phase, and for proper load-tested working order and visual inspection just prior to packaging. This insures the item is shipped in a condition that allows the customer to install and use a part upon receipt with confidence that it will work. We cannot know that a customer has ordered a part that is improper for his/her needs. Yet, we do provide help to achieve a proper order using email and phone services during business hours.

We also have quality built into all the scooters we sell that we have invested many years in business to testify to the very high degree of customer satisfaction for these sales. Factory warehouse warranties are provided for the eventuality that an issue does occur. And even an extended warranty to a full 90 days (instead of the standard 30 day warranty) is available for a very modest fee at the time of sale. All conditions are covered in the warranty terms as listed on our website from each scooter description or page.

BUY SCOOTERS FROM US [SCOOTER NEWS POST]
Now when you buy your scooter from us at a great price you also get a fantastic bonus: wholesale scooter parts for life, as you need them, as sold on our parts site at ESCOOTERPARTS.COM. After the free 30 day warranty runs out you can count on us to provide the best possible parts support for the entire life of your scooter.

PHONE IN YOUR CREDIT CARD ORDERS [SCOOTER NEWS POST]
It is even easier to order for customers not wishing to use Paypal for processing or payments. Now you can call our Order Only toll free line during business hours (Mon-Fri, 10 am - 7 pm) and use your Visa, Mastercard, American Express, or Discover card (see details in our HOW TO ORDER web page). Your order will be processed and shipped, and you will be emailed the tracking or further information about your order. Of course, you can still use our Shopping Cart system and other order means anytime after business hours.

MOTOR FUN [SCOOTER NEWS POST]
We have converted one X360 scooter very simply. We replaced the 350 watt 36 volt chain drive motor with a 250 watt 24 volt chain drive motor using the same four bolts. We got a good deal on these well made 250 watt motors and decided to see how well the motor would hold up with 36 volts being applied. The results are that the motor definitely turns a much higher RPM, probably around 4000 at top speed when at 24 volts it would yield less than 3000, closer to 2750. Acceleration is slower, but it is our fastest scooter and will outrun any of our regular scooters and even our X360 with the 600 watt motor if you give it at least half a block to catch up. Why? Because RPM is speed and the 24 volt motor will yield the higher RPM given a slower acceleration.

We are still running the 24 volt motor without problems after at least three months. And we have a great deal on these durable little motors on the Motors Webpage.

CHAINS CUT TO LENGTH [SCOOTER NEWS POST]
We provide chains cut to length (less than 36 inches) with a master link for less than any other source. Order at THIS LINK for selection in the drop down menu of SPECIAL ORDER CHAINS and put the length you want in the message area of your order.

MAKE YOUR OWN SCOOTER [SCOOTER NEWS POST]
Most scooters are made with a generic concept: low cost, make it run fast but not drain the batteries, and keep the torque (acceleration) and speed in check so kids won't hurt themselves. You can buy lots of nice scooters from us that we offer as proven products, from starter scooters in the 100 watt range to high end high speed scooters like the Rad2Go E36 with an 800 watt motor. All these scooters are ready to use, but they are engineered to be less than what is called a 'performance capable' scooter.

On numerous occasions we have put together scooters using parts from different scooter laying around. We know from experience that we can put together very high speed, low acceleration scooters; or, we can put together scooters from parts that make inclines or rider weight no problem. The variety of parts available can make a scooter anything you want it to be.

On common thing we have available is parts for the X-treme X-360 scooter and Rad2Go scooter. Taking some of these components from each scooter can make a very nice hybrid with high speed, great acceleration, and not much modification to achieve excellent results. We have written about this effort (with pictures) at Performance Scooter Construction. Within a few hours and not a great amount of money we achieved a very nice hybrid scooter that can accelerate quicly, climb inclines (hills), and reach very nice top speeds without draining the battery very quickly. You can make your own scooter in this same fashion, too. Parts are available, or you can special order a scratch and dent X-360 so you will have the base parts to modify. Save $20 and order the X-360 scratch and dent scooter, plus the other components to make your own high performance scooter.

GROWING WITH QUALITY [SCOOTER NEWS POST]
Every year since we started the electric scooter parts and support business we have grown. There is a good story about how we started the family business when we couldn't even buy a drive belt for our first electric scooter in 2000, but no space for that here now. We really thank all our loyal and new customers for their past purchases of parts and scooters and look forward to a doubling of new customers again this year. We enter 2006 knowing that we are doing more than selling just quality scooters and scooter parts. We are providing some ease of frustration and anxiety that often comes from buying from someone you don't know selling unknown quality or condition things over the internet or from a retail store. And, we are happy to provide fast shipping of items that we know our customers will find satisfying.

But, parts change as have suppliers we buy from because nothing stays the same. Most of our suppliers have come and gone. Sometimes it is a scramble to find reliable suppliers for items we need, and even the time tested suppliers have their problems! But with the exception that a picture may not exactly reflect a part we currently sell on our website there is still quality testing of the parts before they are purchased in bulk and again before they are packaged for shipment to our customers. Testing is done using bench test equipment when called for, e.g., electrical components must be tested. Other items are inspected visually. Tires and tubes are pressurized and checked for defects (no one wants to buy a new rear wheel with a bent rim or sprocket). Items are put in limited use on the bench or even temporarily mounted in a scooter for use tests if necessary. What this saves our customers is time primarily that could be lost while shipping back a part and waiting on a new part from a vendor who does not take the time to evaluate the parts before they ship them.

We also hear from customers who are thankful that we helped them when the company that sold them their scooter or scooter parts was unavailable or nearly impossible to reach. Some said that even after they made contact they were not helped. It takes more than being able to sell scooters and parts to be knowledgable and helpful when customers need assistance or advise. We have nearly 45 years of electronic background experience and motorcycle rebuilding experience. And having also built amateur aircraft certainly has been an asset to building and modifying scooters, testing parts, and having knowledge of how to resolve problems. We feel that there is no other company even remotely as qualified to help their customers and those needing assistance.

Bottom line, when a child wants to ride and his scooter is broken then we get you a part, if at all possible (if you are not sure about what to order then you can call or email us at the information posted under SUPPORT). And that is really what it is all about and why we started the business of selling parts worldwide.


WHAT TO EXPECT AFTER YOU ORDER

 FOLLOW THESE INSTRUCTIONS FOR ANY ISSUES

If you need help with any issues the first thing we ask you to do is
contact us via one of the following methods and we can save you time!
We want to help you before extra paperwork and expenses make a possible
easy resolution take weeks, or even months to resolve.
DO NOT CONTACT PAYPAL! Paypal is only a payment processor and an extra layer of paperwork.
You certainly have this option available anytime in the future,
but we can help take the correct steps for fastest resolution.

DO read the emails you have received from us because there is instructions
for the quickest way to proceed based on the type of order you placed.
This is the FIRST step you should take after realizing there is an issue.
Next email reply in that email at the top to tell us what the issue is.
These two simple steps will save everyone time and money!

If you have a technical question there are two ways to proceed.
If you ordered an X-treme OEM Part or Scooter you can get free technical support using the
X-TREME SUPPORT TICKET SYSTEM where you and a specialist dialog
on the website to provide you help and warranty parts support using a ticket number.
OEM Parts primarily come from this same location, too, saving time if a part needs replacing.
If necessary, email us in reply to the email with the subject line OEM PART ORDER SHIPPING.
If you ordered and received one of our pretested universal parts from our own warehouse
then reply to the email we sent with the subject line ORDER SHIPPING.

CURRENT NEWS

See our latest news here.

Feel free to CALL or TEXT MESSAGE us using our Parts and Scooter Information Hotline at...

TEXT 281-317-7307 or CALL 281-997-6907 FOR GENERAL QUESTIONS
Not Answered in our COMMON QUESTIONS FAQ

Or our SALES ONLY Hotline where we can take Credit Card orders verbally
Note: Verbal Orders are more prone to mistakes so use our Shopping Cart System

TEXT OR EMAIL ANYTIME. CALL MON - FRIWe will call USA customers back when you say CALL ME BACK after the beep!
Best time to call: Mid-Afternoon
Otherwise EMAIL US for fastest help or if you need a link to a part.

Thanks for shopping with us, we appreciate your business.

SUMMARY:

When electric scooters first became popular our Throttles, Controllers, Control Boxes, Battery Chargers, Batteries, Brake Levers, Switches, Key Switches, On Off and Kill Switches, Fuses and Fuseholders, Lighting and Signals, and Common Scooter Electrical Components were available for customers in need who otherwise could not get parts for their model scooters. Electrical Scooter throttles, battery chargers, control boxes were very hard to find, and still are for quality parts. The difference in our electrical parts from others' electrical scooter parts is that we reject the cheap parts sometimes available to us. Plus, we test the parts we sell prior to shipping them to our customers, adding a little bit to the price but insuring quality. Bottom line - fast receipt of quality scooter parts!



NOTICE: PICTURES OF REPLACEMENT PARTS MAY VARY PRIOR TO UPDATES. PARTS ARE PROVIDED IN AS-IS CONDITION WITH NO REGARD TO SLIGHT COSMETIC IMPERFECTIONS DUE TO STORAGE OR HANDLING, AND PRODUCTION RUNS MAY SLIGHTLY ALTER THE APPEARANCE OF THE SAME PART FROM TIME TO TIME MAKING SLIGHT DIFFERENCES FOR MATCHING OF SEVERAL ITEMS IN AN ORDER (WHENEVER POSSIBLE WE MATCH AS CLOSELY AS POSSIBLE FOR ORDERS WHERE CUSTOMERS REQUEST THIS). ALL PARTS ARE INSPECTED AND TESTED AS POSSIBLE FOR QUALITY CONTROL PRIOR TO PACKAGING AND SHIPMENT OF CUSTOMER ORDERS. ALL SALES ARE FINAL WITH THE EXCEPTION OF NON-ELECTRICAL ITEM EXCHANGES FOLLOWING OUR TERMS OF SALE ORDER POLICIES FOR THE ORDERING OF INCORRECT PARTS. CUSTOMERS SHOULD ALWAYS TAKE ADVANTAGE OF OUR 24/7 EMAIL AND OTHER COMMUNCIATIONS FOR HELP PRIOR TO PLACING ORDERS, IF NEEDED. USA STANDARD SHIPPING IS INCLUDED IN THE PRICE OF PARTS ONCE ADDED TO THE SHOPPING CART THAT ALSO REPRESENTS THE HANDLING FEE FOR INTERNATIONAL ORDERS. INTERNATIONAL SHIPPING IS SEPARATE FOR EACH ORDER BASED ON INFORMATION PROVIDED ON OUR 'HOW TO PLACE AN ORDER' PAGE USING THE LINK IN THE ITEM DESCRIPTION. USA HANDLING IS ADDED TO EACH ORDER DURING CHECK-OUT TO ADJUST SHIPPING AND PROCESSING OF EACH USA ORDER. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE AND CUSTOMER WILL BE ADVISED IN THAT EVENT.

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