APOLOGIES FOR SITE OUTAGES [12/20/2016]
We have been dealing with unexpected changes to one of our primary websites, scootersupport.com, that went down and also affected viewing of ecoleco.com and escooterparts.com sites, too. In addition we lost email service for firstname.lastname@example.org and email@example.com briefly during this down time. Coleco@ecoleco.com continued, however, without lapse. One notable change is that the scootersupport site now indicates scootsandparts.tripod.com where the site pages are stored on the browser address line.
All the site functions are active.
HOLIDAY SALE AND REBATES FOR SCOOTER PURCHASES! [11/21/2016]
Scooters on our SALE PAGE are shown with the full price you pay! Many are on Sale with hugh savings shown!! And until Christmas we are rebating, on Christmas Day through Paypal, on every scooter shown with a rebate!! These are the lowest prices on the internet. Check stock for model and color choices, place your order, and be assured of your Christmas cash coming your way through Paypal (you will be notified through your email address). Some scooters and colors are in low supply and those shown on our Availability Page with low quantity may sell out rapidly, so order now and hope you get what you want!!
HAPPY HOLIDAYS. Thank you!
WE APPRECIATE YOUR BUSINESS! [6/29/2016]
We will be CLOSED for the July 4th Weekend, but email is still monitored and orders may be placed for processing that will enable packages to leave on the 5th of July. As always we provide the fastest shipping for a decent price, and we turn around most orders in just hours most of the time. Some quantity or special orders may catch us off guard with the need to reach out to one of our other warehouses to assemble the entire order, but this is rare. As always, we provide an AVAILABILITY PAGE to check for parts that have been delayed to our warehouse, and to check models of X-treme Scooters in stock and current color choices available.
HAPPY 4TH OF JULY!
THIS YEAR'S OFFERINGS! [6/22/2016]
Alpine Sierra SLA Electric Bicycles
Newport and Malibu Beach Cruisers
XB-504 AND The All New Cabo Cruiser (20 AMP 48 Volt 600 Watt Electric Bicycle / Moped)
The All New Summit - 36V TRUE Patented Mid Motor Electric Mountain Bike With 27 Speeds and LCD Controls
NEW - 2016 METRO EXPRESS [1/22/2016]
48 VOLT LiPo4 LITHIUM LIGHTWEIGHT SUPER FAST ELECTRIC SCOOTER (REPLACES THE X-600/650)
Removable Battery Pack, Lightest and Fastest Electric Scooter Available, Top Speed 28 MPH (if wire is cut in controller), standard 23 MPH if wire is not cut (for safety), 37 Miles Range Each Charge, Folds Easily, 1000 Watt Rear Hub Motor (No Chains), Digital Controller With High Output, X-Tremely Quite Ride. High Quality Braking System, Seat Kit Included, and Available NOW!
NEW - 2016 CITY RIDER [1/22/2016]
36 VOLT REAR HUB MOTOR ELECTRIC SCOOTER (REPLACES X-370 IN A BIG WAY)
36 Volts SLA (Sealed Lead Acid batteries), Easier Folding System, 600 Watt Quite Rear Hub Motor, High Quality Disk Braking System, 12 ½ Tires, Dependable E-Bicycle Controller, Quick Disconnects, Front and Rear Integrated Lights, Improved Seat Kit, No Chains - Stable Ride, and it's X-TREMELY QUIET and SMOOTH riding. In Stock Now!
POWER ASSISTED BICYCLE ADJUSTMENT [9/17/2015]
If you ever need to Adjust Shimano Rear Derailleurs. Shimano gearing is standard on X-treme bicycles.
POWER ASSISTED BICYCLES COMING BIG [9/05/2015]
With the popularity of power assisted bicycles now it is no wonder there are so many to select from on our website. Go to the first page of Scooter Support for all the current models available for sale and the sale prices we offer. Use the Availability Page to check for current stock of models and colors before you order. Once you have made our decision then add the bicycle or scooter to your shopping cart, add any options you desire from those availabe in the Options Section of our How To Order Page, plus if this is a heavy freight shipped item add the additional truck drop off to your curb from the terminal option as a wise way to receive your shipment. We will take care of the rest and notify you each step of the way via email. If you have questions you can text or email us night or day! Remember that a factory warranty and satisfaction guaranty are in place, plus parts support in case you need it as OEM model links are listed in the left column of our website.
X-TREME PARTS ADVISORY [CURRENT]
As we have advised before X-treme Parts for discontinued models will sell out from the Central Warehouse after models are replaced with newer versions or when a model is discontinued. The OEM (Original Equipment Manufacturer) parts are not produced any more after a production run ceases in China and therefore only the parts on the X-treme Central Warehouse shelves will be available until sold out. Recently X-treme has ceased production of the XB-700 and XMB-420 Elite models. The X-360 has been replaced with the X-370 new revision. And the XG-550 has being replaced with the XG-555. If you need or want parts for future needs then be advised that now is the time to place your orders using the parts pages on our site as indexed on the left yellow column for each model.
NOTE that we continued to list many of the old X-treme Model parts pages. The parts (and where available, pictures) are listed for INFORMATION ONLY! This helps customers compare and possibly find a suitable replacement using a part for another model scooter as we list in our local warehouse parts inventory. It is entirely possible that many parts like tires and tubes, throttles, control boxes, electrical parts, and more are the same or similar part to the original OEM part, or at least in the case of electrical parts may provide most of the functions to allow a scooter to operate with only the loss of some indicators or functions. Connector may vary while wires may be inserted into old molex connectors for easy connection. But it is possible to keep older models in use in most cases. BE AWARE THAT NEITHER WE OR X-TREME CAN ACCEPT THE RETURN OF CONTROL BOXES FROM CUSTOMERS FOR CREDIT REFUND OR EXCHANGE!!!!! Please purchase at your own risk of being able to use control boxes for repairs, and especially when attempting to use them for repair of earlier model revision numbers or discontinued models of X-treme or any other brand of scooter. Control boxes are sensitive devices and have connectors and functions that must match motors and electronics of the same model and version of scooter they are used with. Attempt repairs solely at your own risk of use with the knowledge that the part cannot be returned for any reason.
Please be advised that we do, however, have restrictions on sales of electrical products that prevents returns or exchanges. We gladly will help customers before the purchase by texting, emailing, and phone (phone is not preferred due to the need to research or give instructions) and therefore help prevent purchases that are not satisfactory to your needs. We cannot provide parts to be used for troubleshooting (trying a part to see if it corrects the problem and desiring to return if it is the wrong part); returns are not allowed. Our Local Warehoused and X-treme's OEM Central Warehoused electrical parts are too subject to being damaged, even unknowingly, and therefore cannot be returned to us or to X-treme per their parts warranty.
And don't forget that we have many help articles printed on our website that can be read using links provided in the left yellow column on each page.
LOOKING FOR AN OLD OEM PART [6/26/2013]
To try and help X-treme Owners with out of production discontinued scooters and bike models we created a new page at X-OEM Owner Out Of Production Parts Needed or Available. This page will allow contact directly between owners of older products buy and sell OEM parts listed. It will benefit those needing unavailable parts, and return some value back to owners who want to cannibalize good used parts from an older unused model or version X-treme product. All communciation will be strictly between those listing their needs or available parts, and Paypal is a good way to conduct the transaction and protect both parties from fraudulent activity. More information is available on that page. It is new, so it may take some time to build any sizeable listing. But it is worth the effort if it helps anyone.
CONTACT US FIRST FOR ALL ISSUES! [5/21/2013]
Due to some misleading information emailed by Paypal a few of our customers have opened disputes accidentially instead of contacting us directly for help. Therefore we have updated every web page to include the information you see at the bottom of this and every page with instructions about the quickest way to get help for any and all issues, whether you bought a scooter and now realize you want to exchange it for a more powerful one, to technical questions, parts questions for the order you received, or any problem you potiential have with any order whether we sent it to you or it came from the X-treme OEM parts warehouse. Using these tips will save everyone time by reducing paperwork and make business flow with quick results.
DISCONTINUED OEM PARTS [ORIGINALLY POSTED 11/16/2012]
As X-treme scooter models are discontinued or replaced by newer models over the years the OEM parts support also cannot provide all the parts to maintain that scooter. The reason is that these parts are produced at the same time the model is assembled and the overrun of parts are brought in for repairs. When an OEM (Original Equipment Manufacturer) part is no longer available on the shelf you still may be able to buy a generic part that can be adapted and used as a replacement. But the original part is discontinued. It is often the case that other brands of scooters may use similar parts, so you may not be in a bind, yet. Generic parts like these are simply parts sold after market, overruns that are still unsold. They are perfectly good parts sold off when too many have been made for the production of a particular scooter. And often these parts are up to half the cost of the OEM part, providing a big savings to the buyer. So check out our generic parts pages where we list batteries, electrical, motors, tires, tubes, wheels, and miscellaneous parts for sale in the INDEX BOX on each catalog page and you may find the part that will work for your particular need. Otherwise, if you can afford it and your X-treme Model has gone out of production you should consider buying some spare parts while you can! See the X-treme Model Parts Page Index for your model. This page also lists X-TREME PART NUMBER GENERAL REFERENCE INFORMATION for part numbers.
PARTS DISCONTINUED FOR OLD MODELS [ORIGINALLY POSTED 9/1/2011]
As reported here the older X-treme discontinued (out of production) models of scooters no longer have parts support. Most ATV and Motorcycle style scooters, as well as some older model Moped style scooters no longer have parts listings or the parts listing advises that you email first prior to ordering and paying for parts. We can check or immediately reply with availability of those OEM parts. This is not unexpected, however, since assembly lines normally do not continue production of parts for older out of production scooters. Once warehoused OEM parts sell from the shelves there are only the possibility of generic or similar model scooter parts filling the need.
OUT OF DATE CUSTOMER PAYPAL ACCOUNTS [POSTED 03/12/2012]
More and more we are seeing customers order with the Paypal Shopping cart system on our site and log in to Paypal to use their accounts without updating old email address and shipping address information before completing the order (which should be obvious if you look at it at the time of the order or in the confirmation emails they and we send). This results in orders being shipped to old addresses, or notifications and shipping information being sent to old email addresses that are not valid or not monitored by customers anymore. We get requests for shipping information, as a result, that was already sent to the email address used for the order. Note that we send emails with all the information for each order. If an order cannot be delivered because of an incorrectly provided address then the item will be returned to the shipping warehouse where it can be reshipped to the customer corrected address, or the order can be cancelled. A new shipping fee will be charged for reshipment. If a part is returned to inventory then a restocking fee is charged in addition to the expended shipping already paid to the carrier, and the balance is refunded through Paypal. If a chargeback is initiated then a further administrative fee will be deducted after the investigation concludes. Paypal only requires the shipment be sent to the verified customer address and this address can be updated by the customer by logging into the customer's paypal account.
Customers do not even need to log into Paypal to order since you can CHECK OUT with or without logging in by selecting either CHECK OUT WITH PAYPAL or CHECK OUT (which bypasses using your account); but, of course, having your information already in a Paypal Account saves time entering the details and possibly saves you from making an entry mistake. Just be sure to keep your Paypal Account information current if you use your account! Credit card expirations and your address information must be up to date in your Paypal Account.
And, if you cannot bear to use the Shopping Cart System we can take your order by phone, too. Phone orders are much less reliable as we record verbal information, however, and we require you to send an email verifying the order and to allow us to contact you reliably with the details of the shipment. Our telephone numbers are always listed on the first page of our Scootersupport.com, Escooterparts.com, and Ecoleco.com websites for easy location and use. Phone orders, however, cannot be cancelled or refunded, so it is best to use the shopping cart system.
WARRANTY TECHS WORKING HARD [SCOOTER NEWS POST]
Record sales and lots of scooters arrived safe and sound. But if you have issues please use the Support Ticket system and give the Technicians a chance to respond. No matter how X-treme Scooters prepares for this time of year there will always be some problems that take longer to resolve. But be assured that your new scooter issues will be handled by competent technicians.
EMAILS ANSWERED FAST [SCOOTER NEWS POST]
Our priority is to answer emails fast. Generally we monitor email receipt 18 hours each day, and much of the time on holidays and Sundays. Our email addresses are as indicated under SUPPORT: firstname.lastname@example.org and email@example.com.
Always try us any time of the day or night at these email addresses. It is almost always faster than any other means of communication.
SUPPORT [SCOOTER NEWS POST]
We get lots of calls from purchasers of X-treme scooters who found a scooter elsewhere but could not reach the seller for help, even for the simpliest things. These sellers may even list ScooterSupport.com as a contact for help even though they could have at least informed their customers of X-treme's excellent and free 30 day customer service warranty using the provided Support Ticket System. They know we have office hours and they most likely do not even have an office or provide a means for after-the-sale customer help. We try to help, but we devote our priorities to helping our own customers who purchased from us. Our prices are the very lowest allowable, yet we are here for our customers with parts and service.
X-treme scooters have a pricing structure which Authorized X-treme Dealerships agree to honor. Each scooter has a minimum selling price, and ScooterSupport.com, Escooterparts.com, and Ecoleco.com sites sell at the lowest price permitted. You get the best legal price, plus we are here after the sale for our customers.
X-TREME EXTENDED PRIORITY WARRANTY [SCOOTER NEWS POST]
X-treme has offered an extention to the normal 30 day factory warranty as a part of sales. The normal 30 day warranty starts the day of receipt and a support ticket system is in place to assist all purchasers in this manner for all issues covered under the warranty (details via link from the product description and product page, etc.). This will continue as part of the included support.
CHECK THE AVAILABILITY PAGE [SCOOTER NEWS POST]
Some scooters are selling out and we post the availability of these scooters on our up-to-date Parts and Scooters Availability Page.
However we do get orders for out of stock scooters and parts, possibility in hopes that a return may come available or that miscalculation of inventory will result in the shipment occuring after the item has been placed in an unavailable status. Please note that ordering items otherwise unavailable will generally result in a waste of time even though you will eventually receive a refund of your payment.
Please check the availability of inventory page for parts that are listed out of stock, and for current scooter inventory of availability and color choice prior to ordering. Links to this page are available from each product description.
TERMS OF SALE - ORDER POLICIES [SCOOTER NEWS POST]
We list our Terms of Sale for orders to cover exchanges, returns, and all eventualities that might occur. As our FAQ (Frequently Asked Questions) listed in our main index does indicate we try to prevent problems that might occur before an order to save the customer money and time. We test our products for quality during an initial testing phase, and for proper load-tested working order and visual inspection just prior to packaging. This insures the item is shipped in a condition that allows the customer to install and use a part upon receipt with confidence that it will work. We cannot know that a customer has ordered a part that is improper for his/her needs. Yet, we do provide help to achieve a proper order using email and phone services during business hours.
We also have quality built into all the scooters we sell that we have invested many years in business to testify to the very high degree of customer satisfaction for these sales. Factory warehouse warranties are provided for the eventuality that an issue does occur. And even an extended warranty to a full 90 days (instead of the standard 30 day warranty) is available for a very modest fee at the time of sale. All conditions are covered in the warranty terms as listed on our website from each scooter description or page.
BUY SCOOTERS FROM US [SCOOTER NEWS POST]
Now when you buy your scooter from us at a great price you also get a fantastic bonus: wholesale scooter parts for life, as you need them, as sold on our parts site at ESCOOTERPARTS.COM. After the free 30 day warranty runs out you can count on us to provide the best possible parts support for the entire life of your scooter.
CHAINS CUT TO LENGTH [SCOOTER NEWS POST]
We provide chains cut to length (less than 36 inches) with a master link for less than any other source. Order at THIS LINK for selection in the drop down menu of SPECIAL ORDER CHAINS and put the length you want in the message area of your order.
MAKE YOUR OWN SCOOTER [SCOOTER NEWS POST]
Most scooters are made with a generic concept: low cost, make it run fast but not drain the batteries, and keep the torque (acceleration) and speed in check so kids won't hurt themselves. You can buy lots of nice scooters from us that we offer as proven products, from starter scooters in the 100 watt range to high end high speed scooters like the Rad2Go E36 with an 800 watt motor. All these scooters are ready to use, but they are engineered to be less than what is called a 'performance capable' scooter.
On numerous occasions we have put together scooters using parts from different scooter laying around. We know from experience that we can put together very high speed, low acceleration scooters; or, we can put together scooters from parts that make inclines or rider weight no problem. The variety of parts available can make a scooter anything you want it to be.
On common thing we have available is parts for the X-treme X-360 scooter and Rad2Go scooter. Taking some of these components from each scooter can make a very nice hybrid with high speed, great acceleration, and not much modification to achieve excellent results. We have written about this effort (with pictures) at Performance Scooter Construction. Within a few hours and not a great amount of money we achieved a very nice hybrid scooter that can accelerate quicly, climb inclines (hills), and reach very nice top speeds without draining the battery very quickly. You can make your own scooter in this same fashion, too. Parts are available, or you can special order a scratch and dent X-360 so you will have the base parts to modify. Save $20 and order the X-360 scratch and dent scooter, plus the other components to make your own high performance scooter.
GROWING WITH QUALITY [SCOOTER NEWS POST]
Every year since we started the electric scooter parts and support business we have grown. There is a good story about how we started the family business when we couldn't even buy a drive belt for our first electric scooter in 2000, but no space for that here now. We really thank all our loyal and new customers for their past purchases of parts and scooters and look forward to a doubling of new customers again this year. We enter 2006 knowing that we are doing more than selling just quality scooters and scooter parts. We are providing some ease of frustration and anxiety that often comes from buying from someone you don't know selling unknown quality or condition things over the internet or from a retail store. And, we are happy to provide fast shipping of items that we know our customers will find satisfying.
But, parts change as have suppliers we buy from because nothing stays the same. Most of our suppliers have come and gone. Sometimes it is a scramble to find reliable suppliers for items we need, and even the time tested suppliers have their problems! But with the exception that a picture may not exactly reflect a part we currently sell on our website there is still quality testing of the parts before they are purchased in bulk and again before they are packaged for shipment to our customers. Testing is done using bench test equipment when called for, e.g., electrical components must be tested. Other items are inspected visually. Tires and tubes are pressurized and checked for defects (no one wants to buy a new rear wheel with a bent rim or sprocket). Items are put in limited use on the bench or even temporarily mounted in a scooter for use tests if necessary. What this saves our customers is time primarily that could be lost while shipping back a part and waiting on a new part from a vendor who does not take the time to evaluate the parts before they ship them.
We also hear from customers who are thankful that we helped them when the company that sold them their scooter or scooter parts was unavailable or nearly impossible to reach. Some said that even after they made contact they were not helped. It takes more than being able to sell scooters and parts to be knowledgable and helpful when customers need assistance or advise. We have nearly 45 years of electronic background experience and motorcycle rebuilding experience. And having also built amateur aircraft certainly has been an asset to building and modifying scooters, testing parts, and having knowledge of how to resolve problems. We feel that there is no other company even remotely as qualified to help their customers and those needing assistance.
Bottom line, when a child wants to ride and his scooter is broken then we get you a part, if at all possible (if you are not sure about what to order then you can call or email us at the information posted under SUPPORT). And that is really what it is all about and why we started the business of selling parts worldwide.